Privacy Policy
LEDA Lawyers’ commitment to your privacy
At LEDA Lawyers, we respect your privacy.
We are committed to managing personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and in accordance with other applicable privacy laws.
We use the information we collect about you to maximize the services that we provide to you. This document sets out our policies for managing your personal information, including the collection, use and disclosure of personal information.
What information does LEDA Lawyers collect about you?
Clients and prospective clients
When you enquire about our services or when you become a client of LEDA Lawyers, a record is made which includes your personal information.
The type of personal information that we collect will vary depending on the circumstances of collection and the kind of service that you request from us, but will typically include:
- your name, e-mail, postal address and other contact details;
- information about your employer or an organisation who you represent;
- your professional details;
- any additional personal information you provide to us, or authorise us to collect, as part of your interaction with LEDA Lawyers, including but not limited to providing feedback and responding to a survey.
Prospective employees or applicants
We collect personal information when recruiting personnel, such as your name, contact details, qualifications and work history. Generally, we will collect this information directly from you.
We may also collect personal information from third parties in ways which you would expect (for example, from recruitment agencies or referees you have nominated). Before offering you a position, we may collect additional details such as your tax file number and superannuation information and other information necessary to conduct background checks to determine your suitability for certain positions (for example, positions which involve working with children).
Other individuals
We may collect personal information about other individuals who are not clients of LEDA Lawyers. This includes customers and members of the public who participate in events we are involved with, individual service providers and contractors to LEDA Lawyers, and other individuals who interact with LEDA Lawyers on a commercial basis. The kinds of personal information we collect will depend on the capacity in which you are dealing with us. Generally, it would include your name, contact details, and information regarding our interactions and transactions with you.
Visitors to our websites
The way in which we handle the personal information of visitors to our websites is discussed below.
You can always decline to give LEDA Lawyers any personal information we request, but that may mean we cannot provide you with some or all of the services you have requested. If you have any concerns about personal information we have requested, please let us know.
What other types of information may LEDA Lawyers collect after my matter has commenced?
Depending on the type of matter or service we are providing to you, we may also be required to request from you, or you may be required to provide to us, information including but not limited to:
- Identification documents which we may take and retain copies of, for example, passports and driver’s licences to satisfy Verification of Identity requirements;
- Your income and financial information including, but not limited to, your bank account details and assets, liabilities and superannuation details.
- Any other financial information including, but not limited to, your tax file number, income tax returns, financial and bank statements, child support details and valuation reports;
- Information relating to entities you may be associated with and personal information relating to other people which may be relevant to your matter.
In the course of your matter, this information may legally be required to be disclosed to relevant third parties in accordance with this Privacy Policy.
Does LEDA Lawyers collect sensitive information?
Where necessary in certain circumstances, we may collect information which is considered sensitive information. Sensitive information is personal information that includes (but is not limited to) information or an opinion about an individual’s racial or ethnic origin, religious or philosophical beliefs, criminal record or health. We will treat sensitive information with a higher level of protection than other personal information in accordance with the Australian Privacy Principles.
We may collect personal information about children where reasonably required in the usual course of our business. Where children do not have sufficient maturity and understanding to make decisions about their personal information, we will require their parents or guardians to make decisions on their behalf.
How and why does LEDA Lawyers collect and use your personal information?
We collect personal information reasonably necessary to carry out our business, to assess and manage our clients’ needs, and provide services including but not limited to legal services, mediation and coaching. We may also collect information to fulfil administrative functions associated with these services, for example billing, entering into contracts with you or third parties and managing client relationships.
The purposes for which LEDA Lawyers usually collects and uses personal information depends on the nature of your interaction with us, but may include:
- responding to requests for information and other general inquiries;
- managing, planning, advertising and administering programs and events;
- researching, developing and expanding our facilities and services;
- informing you of our activities, events, facilities and services;
- recruitment processes (including for volunteers, internships and work experience); and
- responding to enquires and feedback.
LEDA Lawyers generally collects personal information directly from you. We may collect and update your personal information over the phone, by email, over the internet or social media, or in person. We may also collect personal information about you from other sources, for example third party suppliers and contractors who assist us to operate our business.
We also collect and uses personal information for market research purposes and to innovate our delivery of products and services.
How does LEDA Lawyers interact with you via the internet?
You may visit our website www.ledalawyers.com.au without identifying yourself. If you identify yourself (for example, by providing your contact details in an enquiry), any personal information you provide to LEDA Lawyers will be managed in accordance with this Privacy Policy.
Our websites use cookies. A “cookie” is a small file stored on your computer’s browser, which assists in managing customised settings of the website and delivering content. We collect certain information such as your device type, browser type, IP address, pages you have accessed on our websites and on third-party websites. You are not identifiable from such information.
You can use the settings in your browser to control how your browser deals with cookies. However, in doing so, you may be unable to access certain pages or content on our website.
LEDA Lawyers’ websites may contain links to third-party websites. We are not responsible for the content or privacy practices of websites that are linked to our website and encourage you to read the privacy policy of the third-party websites you visit when you leave our website.
Can you deal with LEDA Lawyers anonymously?
We will provide individuals with the opportunity of remaining anonymous or using a pseudonym in their dealings with us where it is lawful and practicable (for example, when making a general enquiry). Generally, it is not practicable for us to deal with individuals anonymously or pseudonymously on an ongoing basis. If we do not collect personal information about you, you may be unable to utilise our services or participate in our events, programs or activities we manage or deliver.
How does LEDA Lawyers hold information?
We store information in paper-based files or other electronic record keeping methods in secure databases (including trusted third-party storage providers based in Australia and overseas). Personal information may be collected in paper-based documents and converted to electronic form for use or storage (with the original paper-based documents either archived or securely destroyed). We take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure.
LEDA Lawyers maintains physical security over paper and electronic data stores, such as through locks and security systems at our premises. We also maintain computer and network security, for example, we use firewalls (security measures for the internet), anti-virus software and other security systems such as user identifiers and passwords to control access to our computer systems.
Our websites do not necessarily use encryption or other technologies to ensure the secure transmission of information via the internet. Users of our websites are encouraged to exercise care in sending personal information via the internet.
We take steps to destroy or de-identify information that we no longer require.
Does LEDA Lawyers use or disclose your personal information for direct marketing?
We may use or disclose your personal information for the purpose of informing you about our services, upcoming promotions and events, or other opportunities that may interest you. If you do not want to receive direct marketing communications, you can opt-out at any time by contacting us using the contact details below.
If you opt-out of receiving marketing material from us, LEDA Lawyers may still contact you in relation to its ongoing relationship with you.
How does LEDA Lawyers use and disclose personal information?
For clients or prospective clients
The purposes for which we may use and disclose your personal information will depend on the services we are providing you. For example, if you have engaged us to deliver a service, we may disclose information about you to service providers or other third parties where this is relevant to our services and / or legally required in the course of your matter.
For customers and participants
If you are a customer or participant in an event, we may disclose your personal information to our clients and venues where this is reasonably necessary for, and relevant to, the delivery of the event. We may use images or audio-visual recordings which identify you for promotional purposes where you would reasonably expect this to occur.
Disclosure to contractors and other service providers
We may disclose information to third parties we engage in order to provide our services, including contractors and service providers used for data processing, data analysis, customer satisfaction surveys, information technology services and support, website maintenance/development, printing, archiving, mail-outs, and market research.
Third parties to whom we have disclosed your personal information may contact you directly to let you know they have collected your personal information and to give you information about their privacy policies.
Use and disclosure for administration and management
We may also use and disclose personal information for a range of administrative, management and operational purposes. This includes:
- administering billing and payments and debt recovery;
- planning, managing, monitoring and evaluating our services;
- quality improvement activities;
- statistical analysis and reporting;
- training staff, contractors and other workers;
- risk management and management of legal liabilities and claims (for example, liaising with insurers and legal representatives);
- responding to enquiries and feedback regarding our services;
- obtaining advice from consultants and other professional advisers; and
- responding to subpoenas and other legal orders and obligations.
Other uses and disclosures
We may use and disclose your personal information for other purposes explained at the time of collection or otherwise as set out in this Privacy Policy.
Does LEDA Lawyers disclose your personal information overseas?
Although we use all reasonable means of protecting the confidentiality of your personal information, some of our service providers may be located overseas and may not be subject to Australian Privacy Laws. In those circumstances, your personal information may be transferred to recipients located in jurisdictions with data protection laws which are not as robust as Australia’s. You consent to us transferring your personal information to these locations in the knowledge that if your personal information is mishandled in that jurisdiction, we disclaim responsibility and you will not have a remedy under Australian law.
How can you access or seek correction of your personal information?
You are entitled to access your personal information held by LEDA Lawyers on request. To request access to your personal information please contact us using the contact details set out below.
You will not be charged for making a request to access your personal information but you may be charged for the reasonable time and expense incurred in compiling information in response to your request.
We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in information we hold about you and letting us know if your personal details change.
However, if you consider any personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading you are entitled to request correction of the information. After receiving a request from you, we will take reasonable steps to correct your information.
We may decline your request to access or correct your personal information in certain circumstances in accordance with the Australian Privacy Principles. If we do refuse your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction.
What should you do if you have a complaint about the handling of your personal information?
You may contact LEDA Lawyers at any time if you have any questions or concerns about this Privacy Policy or about the way in which your personal information has been handled.
We will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. We will generally respond to your complaint within a week.
If your complaint requires more detailed consideration or investigation, we will acknowledge receipt of your complaint within a week and endeavour to complete our investigation into your complaint promptly. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved.
In most cases, we will investigate and respond to a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.
How changes are made to this Privacy Policy?
LEDA Lawyers may amend this Privacy Policy from time to time, with or without notice to you. We recommend that you visit our website regularly to keep up to date with any changes.
How can you contact LEDA Lawyers?
Our contact details are:
LEDA Lawyers
PO Box 3590, Rhodes NSW 2138
This Privacy Policy was last updated in 2024.